FLAT E19, 10/F, NO.52 HUNG TO ROAD, KWUN TONG, KL, HONG KONG
FAQ
Below are answers to common questions about LINKGOODS LIMITED’s online homewear store. For further inquiries, refer to our policy pages or contact us directly.
1. Sizing & Fabric
- Q: How do I choose the right size?
A: Check the “Size Chart” on each product detail page (tailored to homewear fit). If unsure, compare your usual size with the chart’s bust/waist/hip measurements.
- Q: Are the fabrics skin-friendly?
A: All homewear uses skin-friendly materials (e.g., cotton, modal) – fabric details are listed in the product “Material” section.
- Q: Can I machine-wash the homewear?
A: Yes, most styles are machine-washable (cold water, gentle cycle). Avoid bleaching; check the product’s “Washing Instructions” for exceptions.
2. Order Processing
- Q: How do I track my order?
A: After shipment, we’ll send a confirmation email with a tracking number and logistics link. Use it to check status online.
- Q: Can I change or cancel my order?
A: Orders can be modified/canceled within 2 hours of payment. Contact us immediately; we can’t adjust orders already in processing.
3. Shipping & Returns
- Q: How long does delivery take?
A: Hong Kong local: 1-3 working days; overseas: 5-10 working days (subject to customs). See our Shipping & Delivery policy for details.
- Q: What’s the return condition?
A: Unused, original packaging/tags intact, requested within 7 days of receipt. Defective items need photo proof. See our Returns Policy for full rules.
4. Payment & Support
- Q: What payment methods are accepted?
A: Credit cards (Visa/Mastercard), PayPal, and Hong Kong local e-wallets (e.g., Alipay HK).
- Q: How do I contact customer service?
A: Phone: (852) 57674925; Email: [email protected]; or visit our registered address (FLAT E19, 10/F, NO.52 HUNG TO ROAD, KWUN TONG, KL, HONG KONG) for in-person inquiries (by appointment only).